****** - Verified Buyer
4.5
This vacuum was great when it worked! I really liked it as it did exactly what I needed. It had sufficient suction and a decent battery life for the car and small jobs around the house. I'd give it 5 stars but for a faulty On/Off switch. It's been 2 years since I bought the vacuum and the On/Off switch problem only got worse until it no longer worked. I don't remember when the problem began, but it wasn't very long after the purchase... probably between 2-6 months.When the problem began, the vacuum wouldn't always start on the 1st try after pushing in the On/Off button. I would need to push it out (Off) and push it back in (On) again and repeat this until it turned on. Early on, I only had to repeat this once or twice but as time went by, it worsened and worsened until today when no amount of pushing in and out of the On/Off button will get it to start. This had nothing to do with the battery, which always had plenty of power when I could get it to work.May 28,2018 EDIT:Revised: 1 Star to 5 Stars...(Note: I have never used the floor head, so if this is your primary intended use with this vacuum, please read other reviews. I use this vacuum for the car and other surfaces that my my floor vacuum doesn't get to.) Also, I was originally tempted to give 3 or 4 stars for having to deal with this problem for a couple years, being without a working vacuum for several months after it completely died and having had purchased an expensive replacement. And while this IS ultimately B+D's fault, it was likely due to someone on the assembly line being distracted and not pushing the battery connectors together with enough pressure, so I'm giving B+D a one-time pass on this issue.Short explanation for 1 to 5 star revision: The problem was due to an easily fixable loose battery/vacuum connectors (poor electrical connection) and NOT A MALFUNCTIONING ON/OFF SWITCH, as I originally thought.Longer explanation AND HOW TO FIX THE PROBLEM if this happens to you: (B+D reached out to me in the comments, which was very nice of them.) Hoping B+D would request I send the vacuum in for a repair, I shot off an email and started cleaning the interior/exterior dust off the vacuum (in preparation for shipping... so they wouldn't have to deal with my dust) when I noticed a small opening in the battery cover (top side) with a small grey plastic insert. Thinking this may have something to do with starting the vacuum (IT DIDN'T!), I pressed it several times while pushing the on/off switch several times and the vacuum started 1 time for a brief fraction of a second. Turns out the grey insert had nothing to do with it (it's a latch to hold the battery in place), but this led me to believe the problem may be inside the battery area. I removed the two Philips-head screws holding the battery area to the vacuum. While gently separating the battery section from the vacuum, the wire connector to the battery separated from the vacuum connector WITHOUT ANY EFFORT. The two connectors were loosely held together... THERE WAS NO SOLID CONNECTION BETWEEN THE BATTERY AND THE VACUUM. I reinserted the the battery connector into the vacuum connector pushing hard enough to assure it was pushed in all the way and turned on the vacuum and now it now works!!
